Help Center

Everything you need to set up and use XenoHost.

🚀 Quick Start (5 minutes)

  1. 1. Sign up & complete your hotel profile (name, address, phone, email)
  2. 2. Add 3-5 FAQs in Hotel Settings → Custom FAQs
  3. 3. Go to Embed Widget → click Download Test File
  4. 4. Open the file in your browser — see Athena in action
  5. 5. Copy the embed code and paste it on your website

Installation

How to add the widget to WordPress, Wix, Shopify & more

Hotel Settings

Configure FAQs, languages, hotel info

Widget Features

Tier-by-tier feature breakdown

Billing & Plans

Trial, payments, upgrades, cancellation

Lead Notifications

How emails work when guests submit forms

Troubleshooting

Widget not loading? Photos missing? Solutions here

📦 Installation Guide

WordPress (easiest)

  1. In your dashboard → Embed Widget → click WordPress Plugin (.zip)
  2. WordPress admin → Plugins → Add New → Upload Plugin
  3. Select the .zip file → Install Now → Activate
  4. Done! Widget appears on every page.

Wix / Squarespace

  1. Copy the embed code from Embed Widget tab
  2. Wix: Settings → Custom Code → Add Custom Code → Body End
  3. Squarespace: Settings → Advanced → Code Injection → Footer
  4. Paste & save. Refresh your site.

Custom HTML / Shopify / Other

Copy the embed code and paste it just before the closing </body> tag of your website.

⚙️ Hotel Settings

Hotel name, address, phone, email: Used by Athena and the Call/Email buttons.

Description: Free-form description of your hotel — Athena uses this to answer guest questions.

Check-in / Check-out times: Athena will quote these correctly.

Custom FAQs: Add common guest questions and your answers. Athena uses these verbatim.

Languages: Auto-detected from guest browser. Starter = 3, Pro/Group = 5.

✨ Widget Features by Plan

FeatureStarterProGroup
AI Chat✓✓✓
Languages355
Messages/month5,00015,000Unlimited
Custom FAQs✓✓✓
Call / Email buttons✓✓✓
Quick-reply chips—5 chips8 chips
Restaurant booking form—✓✓
Late check-out form—✓✓
Airport transfer form—✓✓
Room service form—✓✓
Talk to a human form—✓✓
PersonasAthenaAthena, NikoAll 4
VIP guest recognition——✓
Cross-property cross-sell——✓
Concierge Playbook——✓

💳 Billing & Plans

Free trial: 14 days, no credit card required.

Payment: Secure via Stripe (Visa, Mastercard, AmEx).

Plans: Starter €69 / Pro €149 / Hotel Group €699 per month. Cancel anytime.

Upgrade/Downgrade: Dashboard → Upgrade plan button. Pro-rated.

VAT: Greek hotels: 24% VAT applied automatically. EU: 0% if you provide a valid VAT ID.

📨 Lead Notifications

When a guest submits a request via the widget (restaurant booking, late checkout, transfer, room service, contact), you receive:

  • An email at the address you set in Hotel Settings → Email
  • The lead also appears in your Dashboard → Leads tab
  • Mark as read / done / archived to keep track

🛠️ Troubleshooting

Widget doesn't appear on my website

1. Hard refresh (Ctrl+F5). 2. Verify the embed code is before </body>. 3. Check browser console (F12) for errors. 4. Confirm your hotel ID is correct.

Athena's photo doesn't load

The widget uses absolute URLs — should always work. If broken, contact support.

Lead emails not arriving

1. Check spam folder. 2. Verify your hotel email in Hotel Settings. 3. Test with the contact form on the widget.

Can't switch tier / Stripe error

Make sure your Stripe price IDs are configured. Contact support if checkout fails.

Need more help?

Our team replies within 24 hours.

✉️ Email Support